Bogus Technical Support Scam

Indian_Phone_Scammers_Claiming_to_be_MicrosoftI have just had a “cold call” from a man with a heavy Indian accent telling me that my computer was full of “errors” and that I had to follow a particular procedure. I smelled a rat immediately and told him that I was asking the questions. When I asked him whether he was living in India or England, he put the phone down.

I looked up in Google using the opening line of this person “I’m calling you about your computer errors” and came up with Phone scammers call the wrong guy, get mad and trash PC. Exactly!

When he asked me to start pressing keys on my computer, I did not do so, but asked him what happens when I do so. They are not prepared for questions. I was suspicious immediately, because I have been using computers and internet for a long time – and have learned about trolls, scammers and other undesirables. Apparently, if you complete the process and allow them direct access to your computer, they have you hand over a load of money via Paypal and then they trash your computer with real viruses or by deleting your data.

The best thing is to terminate the conversation immediately, but if you know about them you can play them like a hooked fish – if it makes you feel better. Just disconnect your computer from the internet during the call as a precaution – but they need you to set up the internet communication line. They can’t do it.

We have had the Nigerian 419 scam, phishing and now this. A healthily cynical attitude on our part should indicate that they are suspect by the fact they are phoning us and they “need” something. It is the same thing with all phone marketing – just tell them to find a job! If we call for technical support, we normally get the number we dialled and the genuine agency (Microsoft, etc.).

Remember real support phone lines don’t call us. We call them.

Watch the video and be wise. Another link on this subject: Virus phone scam being run from call centres in India.

Here’s someone who had fun with the Indians:

Don’t try this unless you know what you’re doing.

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5 Responses to Bogus Technical Support Scam

  1. raitchi2 says:

    I’m surprised that these is a thing where you are. I’m in Chicago, Illinois and these same scammers repeatedly call my house. I’ve even leveled with them, “Look I know you are running a scam, but please stop calling. I run linux computers, so I can not access a ‘C:/’ drive.”

    • I was surprised too. It would be interesting to know how they harvest their phone numbers according to the two criteria of being English-speaking and having a computer. Perhaps through web sites? Happily the police are onto them – see here – and many false front computing companies have had their assets seized. Best to leave that to the professionals…

  2. Rdr. James Morgan says:

    I had some guy ring my phone at 7 am, before I got out of bed. It seemed to be the same fellow who bothered you! I told him to never call me again before he had gotten three words out of his stupid mouth. I’ve gotten several calls from Indian guys who give a first name and say they are calling from Microsoft. Most times my computer isn’t even turned on when they call. I’m beginning to think this is one of the ‘perks’ of owning a computer!

  3. Rdr. James Morgan says:

    PS I have one of the most sophisticated anti-virus programs in the world: Kaspersky. I’ve never had a virus infect me since I went with them, and their site warns me if a site is infected, and won’t let it linger here! I commend them to all!

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